1. RingPatrol Limited Warranty

LIMITED WARRANTY

This limited product warranty is provided by RingPatrol, LLC, ("Manufacturer” or “We” or “Our”) to the original, residential consumer owner of the product with which this limited product warranty is provided (the "Product”), and any subsequent owner of the location in which the Product was originally installed (“You” or “Your”). The Manufacturer warrants to You that the Product will be free from defects in material and workmanship under normal use and regular service and maintenance, subject to the exclusions described below, for a period of 2 years (the “Warranty Period”), unless a longer warranty period is documented on the Product packaging or literature, in which case the longer warranty period listed on the Product packaging or literature applies, commencing on the later of:

  1. the date of purchase, or

  2. the date of manufacture as identified by Your Product manufacturing date code (year and week)

You will be required to show written documentation supporting (a). If You are unable to provide documentation supporting (a), the warranty period shall be based on the Product’s date code and will be determined by the Manufacturer, in its sole and absolute discretion.

 

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY SHALL BE LIMITED TO THE REPAIR OR REPLACEMENT OF THE MANUFACTURER'S PRODUCT AT THE MANUFACTURER'S SOLE AND ABSOLUTE DISCRETION

 

WHAT IS NOT COVERED

This limited warranty does not extend to:

  1. Any losses, damages, or the inability to operate Your Product resulting from conditions beyond the Manufacturer's control including, without limitation, accident, alteration, misuse, abuse, neglect, negligence (other than Manufacturer's), acts of God, failure to install or maintain the Product in accordance with the Manufacturer’s instructions;

  2. Wear and tear expected to occur during the normal course of use, including without exception reasonably expected losses or damage; or  

  3. Products installed in a commercial or industrial application.

This limited warranty is void if the Product is repaired, or attempted to be repaired, by any person not authorized by Manufacturer.

 

30 DAY SATISFACTION GUARANTEE

If You are not comfortable with the terms of this limited warranty or completely satisfied with Your Product, You may request a refund in accordance with our refund policy:

 

To return an item, please email customer service at support@ringpatrol.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

RingPatrol, LLC

Attn: Returns

RMA #

17317 Y ST

Omaha, NE 68135

 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

 

You are responsible for all return shipping charges. Shipping or handling charges previously paid to RingPatrol are not refundable.

 

After receiving your return and inspecting the condition of your item, RingPatrol will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. RingPatrol will notify you by email when your return has been processed.

 

SOLE WARRANTY

THE WARRANTIES SET FORTH IN THIS LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE WARRANTIES GIVEN BY THE MANUFACTURER WITH RESPECT TO THE PRODUCTS AND ARE IN LIEU OF AND EXCLUDE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHETHER OR NOT THE PURPOSE OR USE HAS BEEN DISCLOSED TO MANUFACTURER IN SPECIFICATIONS, DRAWINGS OR OTHERWISE, AND WHETHER OR NOT MANUFACTURER'S PRODUCTS ARE SPECIFICALLY DESIGNED AND/OR MANUFACTURED BY MANUFACTURER FOR YOUR USE OR PURPOSE.

 

WHAT WE WILL DO TO CORRECT PROBLEMS

If You return the non-conforming Product during the warranty period and in accordance with the instructions contained herein, shipping prepaid, the Manufacturer shall, at its option and as Your exclusive remedy, repair or replace the Product at no charge if the Product is found by the Manufacturer to be a valid warranty claim, in Manufacturer's sole discretion. Replacement Product may be refurbished and/or different models, but will be functionally equivalent to the Product or hardware being replaced. Product repaired or replaced during the warranty period shall be covered by the foregoing warranty for the remainder of the original warranty period or ninety (90) days from the date of shipment or purchase, whichever is longer. Contact the Manufacturer’s support team to obtain a returns material authorization number (RMA #) and the address to return the product.

 

Contact: support@ringpatrol.com

 

HOW TO MAKE A WARRANTY CLAIM

If You discover any warranty related issues after 30 days, or You have questions concerning Your Product or how to determine when service is needed, please contact the Manufacturer's support team per the email above. The following information must be provided as part of Your warranty claim: Your name, address, phone number, Your Product’s model number, serial number, and if necessary, upon request, written confirmation of the date shown on Your purchase receipt and the purchase price paid for the Product. Once we have received Your returned Product, we will determine, in our sole and absolute discretion, whether Your claim is covered by, or excluded from, this limited warranty. Repairs or modifications made to the Product by other than the Manufacturer will nullify this limited warranty. Coverage under this limited warranty is conditioned at all times upon the original purchasers’ compliance with these required notification and repair procedures.

 

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MANUFACTURER OR ITS AUTHORIZED SERVICE REPRESENTATIVES BE LIABLE FOR ANY BODILY INJURIES, EMOTIONAL INJURIES, INCONVENIENCE, LOSS OF OR DAMAGE TO PROPERTY, GENERAL DAMAGES, LOSS OF DATA OR PRIVACY, PUNITIVE DAMAGES, OR FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING ANY ECONOMIC LOSS, WHETHER RESULTING FROM NONPERFORMANCE, USE, MISUSE OR INABILITY TO USE THE PRODUCT OR THE MANUFACTURER'S OR ITS AUTHORIZED SERVICE REPRESENTATIVES’ NEGLIGENCE. THE MANUFACTURER SHALL NOT BE LIABLE FOR DAMAGES CAUSED BY DELAY IN PERFORMANCE AND, IN NO EVENT, REGARDLESS OF THE FORM OF THE CLAIM OR CAUSE OF ACTION (WHETHER BASED IN CONTRACT, INFRINGEMENT, NEGLIGENCE, STRICT LIABILITY, OTHER TORT OR OTHERWISE), SHALL MANUFACTURER'S LIABILITY TO YOU EXCEED THE PRICE PAID BY THE ORIGINAL OWNER FOR THE MANUFACTURER'S PRODUCT.

 

NOTWITHSTANDING ANYTHING SET FORTH IN THIS WARRANTY TO THE CONTRARY, OUR CUMULATIVE LIABILITY TO YOU OR ANY OTHER PARTY FOR ANY LOSS OR DAMAGES RESULTING FROM ANY CLAIMS, DEMANDS, OR ACTIONS ARISING OUT OF OR RELATING TO THE PRODUCTS SHALL NOT EXCEED THE PRICE YOU PAID FOR THE PRODUCT.

 

The term “consequential” damages shall include, but not be limited to, loss of anticipated profits, business interruption, loss of use or revenue, cost of capital or loss or damage to property or equipment. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to You. This limited warranty gives You specific legal rights, and You may also have other rights which vary, depending upon the state or province or territory in which the Product is installed.

 

This limited warranty shall be governed by the laws of the State of Nebraska, USA without regard to its conflict of law principles